Shipping policy
Effective date: September 9, 2026
We want every Haro Health order to arrive clearly, reliably, and with no surprises at checkout. Available services, delivery estimates, and final charges are shown before you place your order.
United States shipping
For addresses in the contiguous United States:
- Economy shipping is $4.45 for orders below $69.99.
- Economy shipping is free for orders of $69.99 or more.
- The current Economy carrier transit estimate is 5–8 business days.
- Express shipping is available for $32.95 with a current carrier transit estimate of 1–2 business days.
For Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and other supported U.S. territories, economy shipping is currently $9.50 with an estimated carrier transit time of 5–8 business days.
For USA orders, business days are Monday–Friday, excluding holidays. USA orders are usually processed and handed to the carrier within one business day. Our daily USA order-processing cutoff is 2 PM Eastern Time. The carrier transit estimates above do not include this handling time.
Carrier transit estimates begin after the order has been processed and handed to the carrier. They are estimates and may be affected by weekends, holidays, carrier delays, weather, address issues, or events outside our control.
International shipping
International shipping is available only to destinations offered at checkout. Rates are calculated by the available carrier based on the destination and order. An international handling charge may be included in the displayed rate. Duties, taxes, brokerage, and import requirements vary by destination; checkout will show prepaid-duty options when the selected carrier supports them. If duties are not prepaid, the recipient is responsible for charges assessed by the destination country.
Haro Health may limit or discontinue shipping to a destination when legal, product, carrier, or operational requirements cannot be met. Hong Kong customers should use the local availability information shown on the Haro Health Hong Kong experience; direct Haro Health checkout is not currently offered there.
Shipping and service restrictions
As part of our compliance with U.S. sanctions and export requirements, Haro Health does not offer shipping or sales-related customer service for the following destinations:
- Cuba
- Iran
- North Korea
- The Crimea region of Ukraine, including Sevastopol
- The covered Donetsk and Luhansk regions of Ukraine (the so-called Donetsk and Luhansk People’s Republics)
Shipping and sales-related support are also unavailable for Syria under our commerce platform’s current restrictions.
We cannot accept orders or arrange forwarding to these destinations. Restrictions may also apply to particular individuals or organizations in any country. Availability can change as government rules and platform requirements change.
For questions about an existing order, refunds, or product safety, contact hello@harohealth.com. We can assist only as permitted by applicable law.
See the U.S. Treasury’s current sanctions guidance and unsupported shipping destinations. Restrictions reviewed September 30, 2026.
Order processing and tracking
Orders are processed on business days. When your order ships, we will send tracking information to the email or phone number provided at checkout. Please verify your delivery address before submitting your order and contact hello@harohealth.com promptly if it needs correction. We cannot guarantee that an address can be changed after fulfillment begins.
Damaged, missing, or incorrect orders
If an order arrives damaged or incorrect, contact hello@harohealth.com with your order number and photographs of the package and product. If tracking shows delivery but you cannot locate the package, check with household members and the carrier, then contact us so we can review the shipment.
Contact
Haro Health LLC
4880 Lower Roswell Rd., Ste. 165-202
Marietta, GA 30068 USA
hello@harohealth.com
404-827-8204
Rates and services can change. The price and service shown at checkout control for a particular order.